🔄 Refund & Return Policy 🌟
We want you to love your purchase! If you’re not completely satisfied, here’s how our refund and return process works:
1. Return Window ⏳
You have 5 days from the date of delivery to return your items. Please make sure they are in their original condition and packaging.
2. Return Process 📦
- Contact Us: Reach out to our customer service team at [info@hmzmart.store] or to initiate your return.
- Return Label: We’ll provide you with a return shipping label. Simply print it out and attach it to your package.
- Ship It Back: Drop your package off at the nearest shipping location.
3. Refunds 💵
- Processing Time: Once we receive your returned item, we’ll process your refund within 5-7 business days.
- Method: Refunds will be issued to the original payment method.
4. Exchanges 🔄
Prefer an exchange instead? Let us know when you contact us, and we’ll help you swap it out for a different size, color, or product.
5. Non-Refundable Items 🚫
Some items, like gift cards or personalized products, are not eligible for returns or refunds. Please check product descriptions for specific details.
6. Shipping Costs 🚚
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
7. Contact Us 💬
If you have any questions or need assistance, feel free to reach out! We’re here to help.
Email: [contact@hmzmart.store]
Customer Service Hours: [24/7]
Thank you for shopping with us! 🌟