At Benzo.co.uk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. Please read our refund and return policy carefully to ensure a smooth process.
1. Return Eligibility
- Products must be returned within 30 days of the delivery date.
- Items must be in their original condition, unused, undamaged, and in the original packaging, including all accessories and documentation.
- We do not accept returns for damaged products or items that show signs of wear and tear.
2. Return Process
- To initiate a return, please contact our customer support team at support@benzo.com or call +44 7465 272147. Provide your order number, reason for return, and any additional details.
- Once your return request is approved, we will provide instructions on how to return the product.
3. Refunds
- Refunds will be processed within 7-10 business days after the returned item is inspected and approved.
- Refunds will be issued to the original payment method used for the purchase.
4. Shipping Charges
- Customers are responsible for paying the return shipping charges.
- Shipping charges incurred during the original purchase are non-refundable.
5. Non-Returnable Items
- We do not accept returns for items that are damaged or not in their original condition.
6. Contact Us
For any questions or assistance regarding returns or refunds, please contact us:
- Email: support@benzo.co.uk
- Phone: +44 7465 272147
- Address: Suit 2, 225 Manchester Road, Thornton Lodge, Huddersfield, West Yorkshire, United Kingdom HD1 3JG
We are committed to providing a hassle-free shopping experience. Thank you for choosing Benzo.co.uk